Refund Policy
At LearnOry, we sell digital eBooks that are immediately available for download upon purchase. Due to the irrevocable nature of digital products, our policies are designed to be clear, transparent, and fair.
1. No Refunds After Download
Once an eBook has been downloaded, refunds are not available. This is because digital content cannot be "returned" once accessed or stored on your device.
By completing a purchase on LearnOry, you acknowledge that you understand and accept this digital policy.
2. Exceptions
We understand unforeseen technical issues can arise. We may consider refund requests in the following exceptional circumstances:
Technical Issues
If you are unable to download or access the eBook due to technical problems on our end that our support cannot resolve within 24 hours.
Duplicate Purchases
If you accidentally purchased the exact same eBook multiple times within a short window for the same student account.
Payment Errors
If you were charged incorrectly, encountered double gateway deductions, or were billed erroneously for a single purchase.
Product Description Mismatch
If the delivered eBook content significantly differs from what was described or promised on the product listing page.
3. How to Request a Refund
7-Day Submission Window
Requests must be submitted within 7 days from the transaction date.
Please reach out to our team at contact@learnory.in or +91 8595368412 with the following details:
4. Refund Processing
If your refund request is verified and approved by our billing desk:
Prompt Processing
Refunds are processed within 5 to 7 business days from approval date.
Direct Reversal
Credits return directly to your source bank, UPI, card, or wallet.
Proof of Credit
You will receive an official confirmation email containing the reversal ARN/UTR reference.
Access Deactivation
Access to the digital eBook in your student library will be revoked upon refund issuance.
5. Cancellation Before Download
If you have purchased an eBook but have not yet downloaded or opened it, you may request a cancellation and full refund. Please contact our support team immediately to verify the file download logs and process your cancellation.
6. Partial Refunds
We do not offer partial refunds. Refunds, when approved under exceptional circumstances, are granted for the full purchase price of the specific eBook.
7. Promotional Purchases
eBooks purchased using discount codes, coupons, or during promotional sales are subject to the same refund policy. When approved, refunds will be issued for the net amount actually paid by the student.
8. Contact Us
If you have questions about our refund policy or need assistance with an order
Our support team is dedicated to assisting you promptly with any transaction questions: